Everything You Need To Know About Training – Q&A

The word training sounds a bit scary, I don’t want to talk in front of people or have to write things down or do homework.

Training is not like that, we prefer to use the word ‘workshop’. You will not be asked to do anything you don’t want to, you can join in as much or as little as you like. Devon Carers respond to carers needs and our training is carer led. We always want to hear from you about what you would like to learn to help support you in your caring role.

Our workshops/courses are very informal and we work on a problems/solutions model. You will join other carers in the same situation. We encourage you to try it and attend as there is always a friendly supportive atmosphere. After carers have attended their first session, they do tend to join other workshops and their feedback is very positive. The social interaction between carers is something that they have found very beneficial and some who have made good connections with each other have agreed to meet socially at another time.

Why do I need to go on training?

Training is a great support, it helps you in many ways and gives you the confidence to approach things from a different perspective. You might want to think of it in two ways:

  1. What do I need to help me look after myself as a carer?
    Why not consider a Managing Stress workshop, or a Mindfulness session to learn new strategies to help you cope with the stress that caring can bring.


  1. What would help me manage my role with the person I look after?
    For example, if your cared for has dementia and repetitively asks you the time, why not consider attending a bite size dementia course. This course will give you strategies to help you manage the behaviour of someone with dementia.

What if my cared for person needs me when I am doing the training?

If you are taking part in a Zoom training session, put your microphone on mute and stop your video and attend to your cared. If you would feel more comfortable in warning the trainer beforehand that this is a possibility, please feel free to do so.

If you are attending a face-to-face training session, just warn the trainer in advance that you might have to leave to look after your cared for, they will understand if you need to leave. Also warn the trainer that you might have to leave your mobile on, in the case that someone may need to get in touch with you.

Is the training difficult/scary - I don’t want to get it wrong?

There is no such thing as a silly question or a wrong answer! All carers have their own unique caring situations and we are here to support you.

What courses do you offer and where can I find out about them?

Our courses include:

  • Sleep workshop
  • Thoughts, Feelings & Challenges
  • Dementia
  • Basic First Aid
  • Mindfulness
  • Managing Stress
  • Looking after me
  • Looking After my Relationship
  • Caring for carers

Visit our website for the latest, updated live, real-time online courses: https://old.devoncarers.org.uk/online-courses/devon-carers-online-courses/

New courses are being introduced all the time, discuss these with your Carer Support Officer or Peer Support Officer, email the training department with ideas, or questions sally.radcliffe@devoncarers.org.uk

When will face-to-face training start again?

Currently the policy is that all training will be held online on Zoom until the end April/beginning May 2021. We will wait for the decision from Devon County Council, as to when it will be considered safe to re-introduce face-to-face training again, depending on the situation of the pandemic. When these courses are run again you can view them on our website: https://old.devoncarers.org.uk/information-and-advice/support-for-me/face-to-face-training/training-courses/

Will I need a pen and paper when I attend training?

You are very welcome to bring a pen and paper if you want. However, it is not obligatory and often notes are provided with the courses, or afterwards if the problems/solutions model is used.

In many of our interactive workshops we use a ‘problems/solutions model’. This is where carers identify what they are struggling with in terms of problems/solutions and then we discuss these with other carers. These workshops are bespoke to the group and will be sent out afterwards for you to refer to.

Will there be hard copies of the information covered in the workshops so I can revisit them at a later time?

Yes, there will be hard copies and lots of useful website links too.

I’m not confident about using IT, is there another way of joining in?

Currently until April/May 2021 courses will be delivered online via zoom. As soon as it is safe and we are directed by Devon County Council, face-to-face training will return. If you need assistance to help you get online contact us as we maybe able organise IT Support to enable you to access Zoom online on your own device. Please do this well before you attend a course to enable enough time for us to give you IT assistance.

What happens if I can’t commit to a specific time due to my caring role?

Consider some online training, there are a vast array of online courses on the website, please visit: https://old.devoncarers.org.uk/information-and-advice/self-help/online-training/

If you have any queries or issues please email sally.radcliffe@devoncarers.org.uk

What happens if I have to cancel on the day – is there a charge? Can I do it again?

We appreciate entirely that this can happen. Carers come up against unforeseen issues all the time due to their caring roles. There will be no charge if this happens and of course you can re-book when the course is next running.

How do I book on?

Email sally.radcliffe@devoncarers.org.uk stating your full name, date of birth (so we can check on our database that you are a registered carer with us) which course and date you would like to attend. You will receive an email, confirming your place with a Zoom link to join the session.

To view all of Devon Carers live, real-time online courses visit: https://old.devoncarers.org.uk/online-courses/devon-carers-online-courses/

To view all of Devon Carers face-face training (COVID-19 situation dependent) visit: https://old.devoncarers.org.uk/information-and-advice/support-for-me/face-to-face-training/training-courses/

To view online courses offered by external organisations visit: https://old.devoncarers.org.uk/online-courses/

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