Covid update

COVID-19 Update

In continuous response to Covid-19 and the efforts being undertaken by Devon County Council and Devon Carers, we can announce that there is FREE PPE Equipment available. To find out if you are eligible and how to access it, please click here.

For ongoing update and general information, access this information here.

How can Devon Carers help?

We enable unpaid carers to maintain their own health, wellbeing and independence; and to care safely, confidently and effectively. We provide carers with the information and advice they need in their caring role. We help carers find support in their community and from local community organisations. In everything we do we are led by carers, ensuring they have choice, control, and a voice as expert partners in care.

We are led by carers

To us, carers are at the heart of everything we do. We are continuously looking at ways we can improve our service, acting upon advice and feedback from carers as well as professionals. We believe that carers should be acknowledged as experts in care for their loved one and it is our role to support them in their caring role.

Many of our team are carers, or have been carers in the past and can draw upon their own life experiences, as well as receiving up-to-date training, in their support of carers.

How to get in touch?

There are different ways you can get in touch with Devon Carers, by phone, Live Chat through Pubble (which is with our Advice Line Team) or through The pod.  We’re here to help you.  Just Ask.

Opening hours

Monday to Friday: 8am – 6pm
Saturday: 9am – 1pm

We will be closed on Bank Holiday Monday 3rd May

‘ask’ Web Chat (Pubble)

If you see Pubble or Ask on the website, it is our Advice Line Team.  Where you can chat safely and privately with us here at Devon Carers.

Chat with our helpline Monday- Friday 8am-6pm & Saturday 9am-1pm

Helpline: 03456 434 435

(What does it cost to call us? Click here)


For urgent social care help and advice contact:
Care Direct 0345 1551 007

For their opening times, click here

Caring for someone in Torbay?

If the person you care for pays their council tax to Torbay Council, visit Torbay Carers Service here

Caring for someone in Plymouth?

If the person you care for pays their council tax to Plymouth Council, visit Caring For Carers here

HSJ Awards 2020 - System Led Support for Carers Award

Support to Devon Carers is recognised nationally. “It’s already a winner,” says Lead Councillor

A pioneering new project that supports unpaid carers has been heralded nationally and is shortlisted for a prestigious care award.

It involves dedicated staff from Devon Carers, a service commissioned by Devon County Council and NHS Devon CCG, working closely with hospital teams to identify situations where carers are involved, and where support for those carers is needed for patients to return home safely, or prevent hospital admissions. Read more

New Carers Break Fund

Before COVID-19 there were approximately 85,000 unpaid carers in Devon, but it is estimated that this has risen to over 120,000 due to increased issues which carers are facing during the pandemic.

This is a very difficult time for unpaid carers and Devon County Council have responded by providing funding to ensure that carers are able to take a break from their caring role. This can be in the form of funding towards activities such as gardening, art and crafts, mindfulness, exercise or it may help carers to start a new hobby.

If you are 18 years or over and care for an adult, by applying for the new fund you could receive a minimum payment of £50, which may increase to £100 or more depending on your caring circumstances. For more information read more.

Free Carers UK online resources are available via the Devon County Council website with the access code: DGTL8827

Find care and support services, residential homes, advice services, community groups, activity clubs, registered childcare, family support and much more across Devon on this website provided by Devon County Council.

The pod is a new place where carers and others who want to support carers can chat with each other, speak to the Advice Team, health professionals and other carers.

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